Talk to someone who has sat in the chair
Six specialists, all in Oregon, all within reach of the shop floor. Call for fitment and lead times, write for quotes and order changes.
Fastest answer
800-454-1801Average pickup under 40 seconds, Mon–Fri 7:00–4:00 PT.
Specialists are answering now
Call a specialist
Fitment, lead times, base heights. The people who answer have built these chairs.
800-454-1801 Email the shop
Quotes, drawings, PO paperwork and anything that needs a paper trail.
sales@shop4seats.com Text a photo
Snap the pedestal and the seat you're pulling out. Fastest way to confirm a base.
503-855-4400 Visit the showroom
Twelve chair lines to sit in and every leather under daylight, in Milwaukie, Oregon.
Plan a visit Customer care after the order
Freight damage, warranty claims and returns all start in the same place. Have the order number and photos ready and most claims close in a week.
Freight
Damage in transit
Note it on the delivery receipt before the driver leaves, photograph the carton and the seat, then open a claim here. We ship the replacement part before the carrier settles.
Open a damage claim Warranty
Three-year frame, one-year covering
Qualitex frames, mechanisms and motors carry three years. Leather, vinyl and fabric carry one. Send the order number and photos of the fault.
Start a warranty claim Returns
30 days on stocked seating
Uninstalled express-ship seats come back within 30 days for a 15% restock plus return freight. Made-to-order colorways are final sale — that's why the swatches are free.
Request an RMA Not sure what fits? Send a photo, we'll tell you.
Text a picture of the pedestal and the seat you're removing to 503-855-4400. We'll come back with the base height and bolt pattern.